Question 1

Do you sell to the general public?

Accepted Answer

No. Sunlite Signs sells exclusively to sign companies, sign shops, and trade professionals. We do not sell retail. We have never sold retail, and we never will. This is a core principle of our business — your clients remain your clients, and we will never compete with you for end-user business.

Question 2

How do I open a wholesale trade account?

Accepted Answer

Opening a wholesale trade account with Sunlite Signs is straightforward. Contact us through our website or call our sales team. We will verify your sign shop business credentials and set you up as a trade partner. There is no account fee or minimum annual commitment. Once established, you can request wholesale quotes and place orders directly with our team.

Question 3

Do you compete with your wholesale partners?

Accepted Answer

Never. We do not have a retail storefront and never sell direct to end users. Sunlite Signs is a wholesale-only manufacturer built to support sign shops and trade professionals. We do not accept orders from the general public, homeowners, or businesses looking to buy their own signage. Your customer relationships are protected.

Question 4

How do I get a wholesale quote for a channel letter project?

Accepted Answer

Submit your project details through our Request Wholesale Pricing form or email us directly. We accept AI files, PDFs, hand sketches, or detailed written descriptions. Include letter height, font, color, illumination type, quantity, and any special requirements. You will receive a detailed wholesale trade quote within 48 hours.

Question 5

What is your typical turnaround time?

Accepted Answer

Standard production time is approximately 3 weeks from approval of shop drawings and receipt of deposit. Rush orders may be accommodated depending on current production capacity. Contact us to discuss timeline requirements for time-sensitive projects.

Question 6

Do you ship to both the USA and Canada?

Accepted Answer

Yes. We ship to sign shops and trade partners throughout the United States and Canada. All signs are carefully crated for safe transit with full insurance and tracking. We work with experienced freight carriers who specialize in sign shipments to minimize the risk of damage.

Question 7

Are your illuminated signs UL listed?

Accepted Answer

Yes. Every illuminated sign produced by Sunlite Signs is UL listed and carries the UL label. This includes all channel letters, lightboxes, and other illuminated products. UL listing ensures safety compliance and is required or strongly recommended by building codes in most jurisdictions across the USA and Canada.

Question 8

What materials do you use for channel letters?

Accepted Answer

Our channel letters feature aluminum returns (0.040" or 0.063" depending on letter size), acrylic faces in any Pantone color, premium LED modules from brands like Samsung and Nichia, and UL-listed power supplies. We use German-engineered fabrication processes from our partnership with LKF Lichtwerbung in Nuremberg for precision manufacturing.

Question 9

What is the difference between trimless and trim cap channel letters?

Accepted Answer

Traditional channel letters use a plastic trim cap to secure the acrylic face to the aluminum return. Trimless channel letters eliminate this trim cap entirely, creating a seamless, modern junction between the face and return. Trimless letters offer a cleaner, more contemporary appearance and are increasingly specified by architects and designers. Both options are available at wholesale trade pricing. See our detailed comparison in the blog.

Question 10

What illumination options are available?

Accepted Answer

We offer four illumination options at wholesale trade pricing: face-lit (light through the face for maximum visibility), halo-lit (light projected backward for an elegant halo effect), front-and-halo (dual illumination for premium impact), and non-illuminated (no internal lighting). Each option serves different aesthetic and functional needs. Our Choosing Illumination Types guide covers this in detail.

Question 11

Do you provide shop drawings for approval before production?

Accepted Answer

Yes. Before beginning production, we provide detailed shop drawings showing letter dimensions, font, colors, layout, and specifications for your review and approval. Production begins only after you approve the drawings. This ensures the final product matches your expectations exactly.

Question 12

What is your minimum order size?

Accepted Answer

We work with trade partners on projects of all sizes, from single-word sign sets to large multi-location rollouts. Contact us with your project details and we will provide a wholesale quote regardless of size. We understand that sign shops need flexible wholesale manufacturing partners who can handle both small and large orders.

Question 13

How are the signs packaged for shipping?

Accepted Answer

Every sign set is carefully crated in custom-built wooden or corrugated crating designed to protect the product during transit. Letters are individually wrapped and separated to prevent contact damage. We include installation hardware, wiring diagrams, paper patterns (for stud-mount letters), and all documentation needed for a smooth installation.

Question 14

What warranty do you offer?

Accepted Answer

Sunlite Signs stands behind every product with a comprehensive warranty covering manufacturing defects in materials and workmanship. LED modules carry a multi-year warranty, and our power supplies are warranted for reliable performance. Contact us for complete warranty details specific to your product type.

Question 15

Can you match specific brand colors?

Accepted Answer

Absolutely. We can produce acrylic faces and painted returns in virtually any Pantone color to match your client's brand specifications precisely. Provide the PMS color number with your wholesale order and we will ensure an accurate match. We can also work with custom vinyl wraps for specialty finishes.

Question 16

What is German engineering and how does it apply to your signs?

Accepted Answer

Sunlite Signs has a manufacturing partnership with LKF Lichtwerbung, a precision sign manufacturing firm based in Nuremberg, Germany. This partnership brings decades of German engineering expertise, tooling, and quality standards to our Florida-based production facility. It influences our fabrication tolerances, quality control processes, and the design of our trimless system.

Question 17

Why should my sign shop choose a wholesale-only manufacturer?

Accepted Answer

Choosing a wholesale-only manufacturer like Sunlite Signs means your supplier will never compete with you for business. Many sign manufacturers sell both wholesale and retail, which puts them in direct competition with their own trade partners. We believe that is wrong. Sunlite Signs sells only to sign shops and trade professionals — we will never sell to the end user, never undercut your pricing, and never market to your clients. Your business is safe with us.

Wholesale FAQ

Wholesale FAQ

Still Have Questions? We Never Sell Retail.